Privacy Policy

Last updated: 10 May 2025

1. Who We Are

Rivera General Cleaning is a professional cleaning service based in Malta. We are the data controller for personal information collected via this website.

• Company: Rivera General Cleaning
• Address: Triq Burmarrad, Malta SPB 9060
• Email: riverageneralcleaning@mail.com
• Phone: +356 9971 3678

2. What Data We Collect

We only collect data that you voluntarily provide to us through our contact forms. This includes:

• Full name
• Email address
• Phone number
• Company name (for commercial enquiries)
• Information about the cleaning service requested
• Any additional information you include in your message

We do not collect sensitive personal data (e.g. health data, financial information, or government identification numbers).

3. How We Use Your Data

We use the personal data you provide solely to:

• Respond to your enquiry
• Provide you with a cleaning quote
• Arrange and fulfil cleaning services you have requested
• Communicate with you about your booking or service

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the GDPR (Regulation (EU) 2016/679):

• Contractual necessity: To respond to your enquiry and provide the services you requested.
• Legitimate interest: To manage communications with prospective and existing clients.
• Consent: Where you have opted in to receive marketing communications (analytics or marketing cookies).

5. Cookies

Our website uses cookies to provide a better user experience. We categorise cookies into three groups:

• Necessary cookies: Essential for the site to function (e.g. session management). These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (e.g. Google Analytics). These are disabled by default and only enabled with your consent.
• Marketing cookies: Enable us to serve relevant advertisements (e.g. Facebook Pixel). These are disabled by default and only enabled with your consent.

When you first visit our website, we will ask for your cookie preferences. No non-essential cookies are set before you give consent. You can change your preferences at any time by clicking "Cookie Preferences" in the footer.

Your cookie consent is stored locally in your browser for up to 12 months.

6. Data Retention

We retain personal data provided through contact forms for as long as is necessary to fulfil the purpose for which it was collected — typically for the duration of a client relationship plus up to 12 months afterwards.

If we do not proceed with a service engagement, enquiry data is deleted within 6 months of our last contact.

7. Your Rights

Under the GDPR and the Malta Data Protection Act (Chapter 586), you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data ("right to be forgotten").
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Withdraw any consent you have given at any time.

To exercise any of these rights, please contact us at riverageneralcleaning@mail.com. We will respond within 30 days.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our forms are submitted over encrypted connections (HTTPS).

9. Third-Party Services

We may use third-party services to operate our website and process enquiries, including:

• Telegram: Contact form submissions may be forwarded to a private Telegram channel for internal notification purposes only.
• Google Maps: Our website embeds a Google Maps iframe on the Contact page. Google's own privacy policy applies to data processed through this embed.
• Google Analytics (with consent): If you accept analytics cookies, usage data may be sent to Google Analytics.
• Facebook Pixel (with consent): If you accept marketing cookies, interaction data may be shared with Facebook.

10. Links to Other Websites

Our website may contain links to third-party websites (e.g. Facebook). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

11. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta:

• Website: idpc.org.mt
• Address: Level 2, Airways House, High Street, Sliema SLM 1549, Malta

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related questions, requests, or complaints, please contact us at:

• Email: riverageneralcleaning@mail.com
• Phone: +356 9971 3678
• Address: Triq Burmarrad, Malta SPB 9060